Policies and Returns
SwimShop.co.nz carries a promise of quality, and we stand behind our products and service. We commit to helping our customers to the best of our ability with a range of great products that we provide from reputable companies and brands from around the world.
Exchange rate, Transaction currency
The price advertised might not be the same price charged to the credit card account if you are buying from outside of New Zealand due to exchange rate fluctuations. This means that because we are based in New Zealand, we have to convert your purchase to New Zealand dollars at the exchange rate on the day it is processed.
SwimShop.co.nz is committed to providing you with prompt, friendly customer service, to ensure we dispatch your purchase as quickly as possible. We aim to dispatch all orders once we have received payment and can be up to 7 working days within New Zealand and 9 – 12 working days for international orders. We reply on third party business to courier your goods to your door - tracking numbers will be provided by us. Any goods not delivered by the courier company will be tracked and lodged by Swimshop.co.nz, however, where the Third Party Courier is confirming that a delivery has been made to the agreed address, the customer will need to lodge a query accordingly directly with the Courier. SwimShop.co.nz will endeavor to assist where possible should you have any issues.
Our system is designed to fill orders and get them on their way to you as quickly as possible, if you need to cancel your order, the sooner we hear from you, the better! Your order normally ships within 24 hours after an order has been placed. We will accept cancellation of your order for items that have not shipped. Once an item has shipped, cancellation is not possible. At this point, it becomes a return. Custom and special order items cannot be cancelled.
Return and Exchange policies
At SwimShop.co.nz we value your satisfaction. If you are not completely satisfied with your purchase, please return your merchandise within 14 days of the invoice date. Shipping and handling charges are non-refundable. Returned goods must be in their original or unused condition with tags attached. Health regulations stipulate that swimwear that is soiled, damaged, worn or laundered is considered to be in other than "as new" condition and cannot be returned. Please remember that the regulations require swimsuits to be tried on over undergarments. We reserve the right to return to the buyer (without replacement) any items which have been abused or improperly cared for.
Return and Exchange procedures
Please contact the number or email on your invoice for an RA number before shipping any items.
Returned items will not be accepted without an RA number.
Ship your package prepaid and insured for your protection in case of loss. Click here for the return and exchange form
Ship to the same address that is printed on your invoice. Please return this form with a copy of your original invoice that came with the item(s).
Credit to your account
Your credit will be issued to your credit card. We may contact you again to get this as all information is not held by SwimShop.co.nz. Please allow 30 to 60 days for the credit to appear on your monthly statement.